Alibris Reviews

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Update by user Aug 01, 2020

aLibras sent me one email, in response to my complaint, saying they were sorry. They advised me to look (on their site) for the book that their site cancelled ~ offered by another seller.

Until I unsubscribed, I continued to receive $$OFF coupons. I am no longer...

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ID
#2029318 Review #2029318 is a subjective opinion of poster.
Product
Alibris Website
Cons
  • Online systems problems
  • Screen freeze
  • Order cancelled due to sys problems
Preferred solution
Improve website, network so orders can be placed

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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New Reviewer

Incorrect items and some never received

I only received one item in my order even though it said all 3 of them were in the same package as per the tracking number. The other order number, I received what I ordered, but also an extra item I did not order or want.

User's recommendation: Scammers and thieves. No accountability. DO NOT BUY FROM THEM.

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ID
#3259077 Review #3259077 is a subjective opinion of poster.
Location
Clovis, California
Pros
  • Reasonable price
Cons
  • No accountability for dishonest sellers
  • Shady sellers
  • Dishonest business practices
Loss
$40
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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New Reviewer

Unable to track package delivery

I was notified that a book I ordered was shipped on Dec 25, 2021 and it has not arrived. I am unable to get any information on line. Could you please check for me. Thank you. Mr. Correl Robinson
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ID
#3248088 Review #3248088 is a subjective opinion of poster.
Location
Edinburg, Texas
Pros
  • Wide book selection
Preferred solution
Deliver product or service ordered

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New Reviewer

Fraudulent charges to my debit card

On 11/04/21 Alibris Books attempted to electronically withdraw $45.27 from my account ending in 5195. I have not ordered anything from you. Please advise
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ID
#3036806 Review #3036806 is a subjective opinion of poster.
Preferred solution
Don't attempt future withdrawals!!
New Reviewer

Still waiting for replace paid on 10/1 order shows refunded or returned ?

Purchased Two books on 930 purchased a third book on 10 11 of the books from 930 was not available I was told I was getting a refund which I did the refund came on 10 five however they suggested I buy the book on 10 one and charged me but the file shows that it was refunded please let me know if I will receive this book or I will receive a refund thank you so much #6930****-*
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ID
#2947617 Review #2947617 is a subjective opinion of poster.
Loss
$6
Preferred solution
Let the company propose a solution

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New Reviewer

DO NOT RISK YOUR MONEY..

Original review updated by user Sep 13, 2021
Please know that the people operating this business and website: #1) continue to use UNDERHANDED and FALSE communication tactics to make themselves appear legitimate, #2) manipulate every communication to appear good for their image. #3) will continue to manipulate the truths - my personal experience and so many people you see on here - except the naive and false people. Conclusion: DO NOT RISK YOUR MONEY BUYING ANYTHING WITH THIS WEBSITE OR BUSINESS. They have NO RESPONSIBILITY and are WILLING TO LIE TO YOU (and everyone!) with their communications. They clearly lied with their communications to many people that you see on here and they will continue to do this. Be warned: do not use OR buy OR have anything to do with the people from this website!

User's recommendation: DO NOT RISK YOUR MONEY..

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ID
#2868099 Review #2868099 is a subjective opinion of poster.
Location
Melbourne, Victoria
Cons
  • Underhanded and false communication

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New Reviewer
Order I tried to place earlier this afternoon went sideways very quickly. I had two alibris coupons to use on my order, one was sent with a previous order and the second as on my email that expired today. When I signed in everything appeared to work smoothly, until I...
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ID
#2748791 Review #2748791 is a subjective opinion of poster.
Loss
$55
Preferred solution
Full refund

Failed order

I tried to contact customer service to see if my order went thru. Listen to automated answering machine I was told to send email I did but have not received a reply.
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ID
#2206386 Review #2206386 is a subjective opinion of poster.
Location
Pensacola, Florida
Service
Alibris Customer Care
New Reviewer

Failed order

I need to place an order and it will not allow me to process it because my address on my card does not match my billing address.
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ID
#1762222 Review #1762222 is a subjective opinion of poster.
New Reviewer

Refund

Do you guys have set up the company because you have booked a book to get rid of it or if you return the money, I do not want to ask you any book after this. Very useless service is the people's company and frau
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ID
#1243469 Review #1243469 is a subjective opinion of poster.
Product
Alibris Website
Reason of review
Bad quality
100% positive This site enabled me to order a copy of an out of print book ( The Uprising) to complete a trilogy: Under the North Star written by the finnish athor Vaino Linna. Although it said ' very good' it was in brand new condition. If I had read the negative...
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ID
#1099205 Review #1099205 is a subjective opinion of poster.
Product
Alibris Website
Reason of review
Good quality
I ordered a book of over a hundred dollars and the same day they sent me a cancellation notice. which is annoying because it should have said it was out of stock. Anyway I didn't think anything of it, until I checked my bank account 10 DAYS LATER and I still wasn't...
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1 comment
#1210730

This is why you never give anyone permission to debit your bank account. Always use a credit card for purchases online. Now you know.

ID
#916248 Review #916248 is a subjective opinion of poster.
Service
Alibris Customer Care
Reason of review
Poor customer service

Worst Customer Service

Ordered a book and received notice that it shipped one day later. Sounds good so far, right? 20 days after that, it had not arrived. Going only from the midwest to NJ. Complaints to vendor and PayPal led to it being mailed and received, but 25 days later! TERRIBLE experience. No way to call customer service and they suck at responding to email. They have vague excuses and endless promises that it will soon be received, when it wasn't really even shipped. Awful!!!!!!
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ID
#767265 Review #767265 is a subjective opinion of poster.
Reason of review
Order processing issue
Ordered book for Christmas gift on Dec 8; as of Dec 22 it hasn't arrived, so we'll depart for our holiday trip this evening without having received it. Two other books ordered on the same day from Amazon and Barnes & Noble arrived in 3 and 4 days, respectively....
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ID
#756555 Review #756555 is a subjective opinion of poster.
Location
Austin, Texas
Reason of review
Problem with delivery
Preferred solution
Full refund
New Reviewer

CONFUSING DISCOUNTS AND NO REFUNDS

On the website, they claim that there are hosts of books that are eligible for free shipping. The process was so unclear, vague, and the written directions which they gave me via a note were unrelated to the format of the ordering sight. Plus, they sent a study guide to my old address and the shipper that they utilized refused to give me a refund, even though on my account they listed that my refund had been issued. Realize that if you want to utilize any of their coupons, they are found on Yahoo or Google. Write the codes down and then apply them when you check out on Alibris' sight. Good luck!
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ID
#584045 Review #584045 is a subjective opinion of poster.
Location
Bayonne, New Jersey
Pros
  • Cheap used books
Reason of review
inablility to decipher free book shipping eligibility
Loss
$11
Preferred solution
for company to tell me whether the books i currently have in my account are eligible for free shipping; refund for the book that i never recieved.

They will do nothing to help

Had an issue with Brit Books from Alibris. They had my money and according to Alibris the order was "pending" The order was placed on November 12 and by December 2, 2014 - ALMOST 3 WEEKS LATER - it was still (pending" (whatever that means) Brit Books did not respond to 3 out of 4 e-mails so I contacted Alibris directly. Their reply - 'Please contact the seller directly via e-mail". So Alibris wants me to contact a seller who refuses to reply to e-mails via e-mail??????? FANTASTIC customer service! It was only after I send 2 more e-mails to Alibris finally stating that I was going to submit negative reviews for both them and Brit Books did the order finally get cancelled. I have not seen my money back yet.....but stay tuned. I ahve since ordered and received the same book (for cheaper) from Abebooks. It took less than a week to receive. are you paying attention Alibris - that is how to run a business.
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ID
#564531 Review #564531 is a subjective opinion of poster.
Location
Toronto, Ontario
Service
Alibris Customer Care
Reason of review
Poor customer service
Loss
$36
Preferred solution
Full refund

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